Blog
Inclusive Employment: Putting Our Purpose Into Practice
Putting Our Purpose Into Practice At the heart of our work is a simple goal: to help create confidence, independence and inclusion for the people who rely on accessible environments every day. “For more than two decades, we’ve advocated for confidence, independence and inclusion through the environments we help create. Inclusive employment gives us the opportunity to uphold those same values within our own workplace, to not simply talk about inclusion, but live it.” Claudia Gatt, CEO Braille Tactile Signs Aust. Inclusive employment gives us the opportunity to live our purpose: to recognise the skills, experience, perspectives and potential of each person, and create a workplace where people feel welcomed, valued and supported to thrive. This is closely connected to the theme of our World Sight Day Breakfast Forum 2026: Together Towards Inclusive Experiences.Connecting People. Bridging Perspectives. Creating Change. The Forum will bring lived experience into the conversation with the people who design, specify, build, employ and make decisions that shape our communities. Inclusive employment is an important part of that conversation. It is one way an organisation can move from talking about inclusion to creating genuine belonging, participation and opportunity. As we prepare to bring lived experience, community organisations, government, industry and business together at this year's event, we are sharing what our own inclusive employment journey has taught us so far. Keynote speaker Chris Edwards from Vision Australia leads attendees through a powerful guided exercise, inviting them to close their eyes and consider how they might experience the world without sight at our World Sight Day Breakfast Forum 2025. Start With the Person Inclusive employment is about more than workplace accessibility. It is about seeing the person first: their skills, abilities, experience, interests and potential. Employment can offer purpose, connection, independence and the opportunity to contribute as part of a team. In return, a workplace gains different perspectives, skills and ways of thinking, creating opportunities for everyone to listen, learn and grow together. At BTS Aust., we have experience with different pathways into inclusive employment. Through Guide Dogs Victoria and CVGT Employment, we are learning more about creating accessible employment opportunities for people who are blind or have low vision. Through the NDIS, we have also had the opportunity to support employment for team members with different abilities and support needs. Both experiences have reinforced that there is no single approach. Inclusive employment begins with understanding the individual and working together to create the right environment to thrive. We do not need to have all the answers. We need to be open to learning, willing to listen and prepared to access the support available. Bringing Our Purpose Into Our Workplace Creating employment opportunities for people who are blind or have low vision has been a dream of ours for many years. Welcoming our first team member who is blind felt like a natural progression for BTS Aust. It brought our purpose, our people and our work together in a very real way, while adding another level of lived experience and perspective to our team. There is something incredibly meaningful about working alongside someone who personally understands the importance of the accessible wayfinding solutions we create every day. It helps us continue learning from the people who rely on our products and services, while creating an opportunity for that person to contribute their own skills and experience. Kaye Jones, Employment Service Lead at Guide Dogs Victoria, has worked alongside our team during this process. She believes having lived experience within the business makes good sense because our products are ultimately only as good as the experience of the people who use them. “This journey, for both the employer and employee, is about the right intentions, courage, determination and kindness.” Kaye Jones, Employment Service Lead, Guide Dogs Victoria Kaye also acknowledges that an organisation must be ready to explore both the known and unknown challenges. That willingness to learn together is an important part of making the opportunity work. For our blind employee, joining BTS Aust. has created an opportunity to bring her personal connection to Braille and years of accessibility advocacy into her work. “Braille is more than just a job to me; it’s incredibly personal. I am so humbled watching and listening to the team as they advocate and promote a product that helps me, and others, to be as independent as we can be. It makes me very enthusiastic to do my best work and learn all I can to work with the team.” She describes feeling welcomed and included through everyday actions: patience while learning her role, prompts and scripts she can refer to, support in navigating screen-reader compatibility with different computer programs, Braille Tactile Signs throughout the office, Tactile labels on cupboards, drawers and workplace items, and colleagues taking the time to explain what is happening during team conversations and interactions. For her, contributing lived experience also means helping clients understand that Braille Tactile Signs are not simply something to include for compliance, but an important and practical source of information and independence. “It is my privilege to learn more from other blind people and be their voice when explaining to clients why Braille Tactile Signs are important. Braille is not just something good to do for a tick; it is just as important as print signs.” Creating a Positive Ripple Effect One of the most rewarding lessons has been seeing how the value of inclusive employment reaches far beyond one person. Within our workplace, it has strengthened connection, encouraged conversations and helped us become more aware of one another's strengths, needs and ways of working. It has brought our purpose and values to life in a way our whole team can experience. As BTS Aust. team member Chris reflects: “The words that best describe the impact would be ‘awareness’ and ‘mindful’. Being more aware of someone else's strengths and weaknesses has made me more conscious of my own.” That same commitment to listening and adapting supports inclusion across many different experiences. Another BTS Aust. employee, who has dyslexia and auditory processing difficulties, says clear communication, patience and the flexibility to receive information in a format she can refer back to have made a meaningful difference to how confidently she can learn and work. “The team’s patience, understanding and willingness to communicate in different ways have helped me feel supported and included. I appreciate being given the opportunity to use my strengths rather than being defined by the areas I find more challenging.” For another employee, working at BTS Aust. provides purpose, connection and the opportunity to be part of a team. “It gives me a real sense of purpose and allows me to work as part of a team, while also helping me financially. I really enjoy the variety of the job and the people I work with.” He says the understanding, flexibility, ongoing support and reassurance he receives help him feel comfortable, welcomed and valued in his role. His NDIS and employment support team has seen the impact extend well beyond the workplace. They describe growth in his confidence, self-esteem and self-determination, as well as positive changes in his wellbeing, relationships and engagement in other areas of life. They also recognise the importance of the process behind that outcome: taking the time to understand that as an individual, listening to his preferences, seeking guidance from the people who support him, remaining open to feedback and continuing to reflect on what helps him feel safe, supported and successful at work. “For our client, this is much more than simply having a job, it is somewhere he feels connected, capable and valued. BTS Aust. has demonstrated what can happen when an employer looks beyond disability, recognises a person’s strengths and genuinely works alongside them to help them succeed.” Our employee's NDIS and employment support team We have also seen the impact move beyond our workplace. Sharing our journey has opened conversations with clients, professional networks and community organisations about what inclusive employment can look like in practice. What begins as an opportunity for one person can create a ripple effect across a team, a business, a family and the wider community. Employers Don’t Have to Navigate It Alone There is growing awareness and genuine interest in inclusive employment, but uncertainty about how to begin can still become a barrier. One of the most important things we have learned is that support is available. Employment services, disability organisations and support networks can work alongside both the employer and employee throughout recruitment, onboarding, workplace adjustments and ongoing employment. Getting everything perfect from day one is not what matters most. What matters is creating an environment built on respect, communication, flexibility and care, and being prepared to keep learning together. Start with the person, not the perceived barriers. Connecting People. Bridging Perspectives. Creating Change. Inclusive experiences are created when people connect, listen to perspectives different from their own and turn what they learn into action. At Braille Tactile Signs Aust. our inclusive employment journey will continue evolving as we continue creating opportunities within our own business while using our voice, partnerships and networks to help other employers feel more confident about what may be possible within their workplaces. We hope another employer reads our story and thinks: “Perhaps this is something we could do too.” This conversation will continue at the Braille Tactile Signs Aust. World Sight Day Breakfast Forum 2026. Guided by the theme Together Towards Inclusive Experiences, the Forum will bring lived experience, community and industry perspectives together across inclusive design, employment and workplace participation, eye health, sport and recreation, innovation and community connection. It is an opportunity to look beyond compliance and better understand the humanity behind accessibility. The decisions made within our workplaces, businesses, industries and communities have a real impact on people's confidence, independence, inclusion and everyday lives. Join us on Thursday, 17th September 2026, from 8:00 am to 10:30 am at the Melbourne Convention & Exhibition Centre for a morning of insights, connection and conversation. Ticket proceeds will support Blind Sports & Recreation Victoria and their work creating opportunities for people who are blind or have low vision to participate in sport and recreation. With the event fast approaching, we encourage you to secure your place today. Find out More and Purchase Tickets Here. BTS Aust. are proud to be a Hidden Disabilities Sunflower-trained team, strengthening our awareness and understanding of non-visible disabilities and how we can better support inclusive experiences within our workplace, events and wider community.
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Australian Manufacturing Awards 2026 Finalist: Australian Made with Purpose
Braille Tactile Signs Aust. Recognised as a Finalist in Three Categories at the Australian Manufacturing Awards 2026 Braille Tactile Signs Aust. is proud to have been named a finalist in three categories at the Australian Manufacturing Awards 2026: • Australian Made Manufacturer of the Year – Sponsored by Australian Made• Manufacturer of the Year – Sponsored by BlueScope Steel Australia|• Best Small Business Award Recognition across all three categories is especially meaningful. Together, they acknowledge our commitment to quality Australian manufacturing, the specialist capability of our manufacturing operations, and the contribution of our family-owned small business to Australia’s manufacturing industry. Importantly, this recognition reinforces what has been at the heart of our business for decades: specialist knowledge, quality Australian manufacturing and an inclusive approach to business, with a commitment to creating reliable, sustainable solutions that deliver lasting outcomes for our clients and the people who ultimately rely on them. 50+ Years of Signage Experience. Australian Made and Owned Since 2002. Built on more than 50 years of family experience in the signage industry, BTS Aust. has specialised in the design and manufacture of Braille Tactile Signs since 2002. From our head office in Ringwood, Victoria, we combine decades of signage experience with specialist knowledge of accessible wayfinding, Australian Standards, manufacturing technology and the real-world role our products and services perform. As an accessible and inclusive manufacturing business, accessibility and inclusion are embedded not only in what we manufacture, but in how we operate. We listen to and learn from our clients, our team, industry and people with lived experience to better understand what is needed and why – helping us create solutions that support greater confidence, independence and inclusion. Australian Made is often associated with where something is produced. At BTS Aust., it represents something deeper: how something is made, who it supports and the outcomes it delivers long after installation. Local manufacturing gives us greater control and accountability throughout the production process. It enables our team to closely oversee quality, respond to project requirements with speed and precision, and remain connected to the clients and communities who rely on our products. It also supports local jobs, specialist skills and more reliable supply chains, while helping us maintain alignment with relevant Australian Standards and National Construction Code requirements. Specialist Knowledge at Every Stage Braille Tactile Signs are a critical part of how people navigate and experience a space. Getting them right matters. They are not simply decorative elements or a final compliance item. They are regulated accessibility infrastructure that helps people who are blind or have low vision identify rooms, amenities, exits, lifts and other important destinations. Producing them well requires more than manufacturing capability alone. It requires detailed knowledge of Braille translation, tactile design, luminance contrast, materials, fabrication, installation requirements and the environments in which each sign will be used. From artwork preparation and Braille translation through to production, finishing and quality assurance, each stage is carefully managed by our experienced team to achieve accuracy, consistency, reliability and durability. Our specialist manufacturing technologies and quality processes allow us to create solutions for a wide range of projects, while helping architects, designers, access consultants and project teams meet both compliance requirements and real-world needs. Our approach is simple: Specify once. Design once. Make once. Install once. By listening carefully, understanding the project requirements and considering the needs of the end user from the beginning, we support our clients to get it right from the start, reducing unnecessary remakes, replacement, waste, cost and disruption while delivering more reliable and sustainable outcomes. Manufacturing with Purpose The purpose behind our products is what makes this recognition particularly significant. Braille Tactile Signs provide essential information at the point where a person needs to make a decision. When designed, manufactured and installed correctly, they help people navigate spaces with greater safety, confidence and independence. “At the heart of our work is a simple goal: to create quality Braille Tactile Signs and accessible services people can rely on, supporting independence every day. That is the Gold Standard.” For BTS Aust., the Gold Standard is about more than the quality of the finished product. It is about understanding why the requirements exist, listening with care and empathy, supporting the people responsible for delivering accessible environments, and never losing sight of the individuals who ultimately rely on what we manufacture. This finalist recognition belongs to our entire team at Braille Tactile Signs Aust. It acknowledges the collective specialist knowledge, care and commitment we bring to our work every day, as well as the continued support of our customers, partners and wider community. We also congratulate all the businesses and individuals selected as finalists in the 2026 Australian Manufacturing Awards. It is an honour to be recognised alongside manufacturers from across our country who continue to invest in local capability, employment, quality and innovation. Being named a finalist in three national categories is a proud milestone for BTS Aust. and an affirmation of our commitment to specialist Australian manufacturing with purpose, precision and care. Speak to Our Team Contact Us to discuss your next project. Our Customer Relations team can support you with Braille Tactile Signs, accessible wayfinding and custom sign solutions.
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Voices with Vision - In Conversation with Dean Homicki
Dean Homicki is the founder of Staebl and Staebl Academy, where he works across accessibility, product design, sustainability and the built environment. Over more than 30 years, Dean has worked with architects, builders, access consultants and project teams to better understand how accessibility outcomes move from design intent into real-world use. His focus is on helping project teams, suppliers and custodians create environments that support safe, independent and dignified movement for the people who rely on them. Originally trained as a Gold and Silversmith at RMIT Melbourne, Dean brings a deep respect for detail, materials and human experience to his work. Through Staebl, he continues to advocate for accessibility products and systems that are well-designed, installed correctly, maintained over time, and understood as essential parts of a building’s long-term responsibility. Dean, can you share a little about your background and what has shaped your focus on accessibility and the built environment? My background has moved through a few different disciplines, but they have all been connected by one idea: how things are made, how they are used, and how they affect people over time. I started my entrepreneurial life as a Gold & Silversmith, which taught me about precision, material behaviour, and attention to detail. I later moved into engineering, industrial design, product development and business. Over the last 30 years, I have worked closely with architects, builders, access consultants, and project teams across many continents in the built environment. What has shaped my focus most is seeing the gap between what is designed with good intent and what people actually experience once a building or public place is opened, maintained, and used every day. Accessibility is not just a note in a drawing or a product selection. It is part of a person’s ability to move safely, confidently, and independently through a space. That is what continues to drive my work with Staebl.com and Staebl.academy. I am interested in how accessibility outcomes are designed, delivered, verified, maintained and protected long after practical completion. I believe in resourcing people and providing them with access to information that enables them to get where they want to go or assists them in providing their services to others. With decades of experience across design and mobility, what have you learned from observing how environments actually perform in real life? “I have learned that buildings are tested by people, not just by drawings.” A space can look compliant on paper, but the real test is what happens when someone arrives with low vision, a mobility impairment, fatigue, pain, anxiety, distraction, or simply a different way of navigating than the designer imagined. In real life, people rely on consistency. They rely on contrast, placement, touch, lighting, signage, handrails, surface condition and predictable cues. When one element is missing, poorly installed, or not maintained, it can disrupt the entire journey. I have also learned that accessibility features do not exist in isolation. A Braille tactile sign, a TGSI, a stair nosing, a handrail, a lift button, a doorway or a path of travel are all part of a connected system. If one part of that system fails, the person using the environment often carries the risk. Claudia tells us you studied the exact same course as her. How do you feel that shared foundation has influenced your approach to accessibility and your attention to detail? Yes. RMIT Melbourne Gold & Silversmithing. Our shared foundation is important because I think it taught us both to look beyond the object and consider the person, the journey, the environment around them, and the context of how an object will or could be used. A good accessibility outcome is rarely about a single product. It is about how that product supports orientation, mobility, dignity and confidence within a broader setting. That way of thinking changes how you assess a detail. You start asking: where is the person coming from, what information do they need, what will they feel underfoot or underhand, and what happens if the environment changes over time? That shared training also creates a respect for lived experience and specialist knowledge. It reminds you that accessibility is not just technical. It is human. The details matter because people depend on them. You often challenge the industry with a simple question: “Does this design actually work?” Why do you think that question is not asked often enough? I think it is NOT asked often enough because projects are under pressure and people are restricted by time and budgets. There are time, cost, procurement, and construction pressures. Often the focus becomes: has it been specified, has it been installed, has it been signed off? Those are important questions, but they are not the same as asking whether the environment actually works for the people who need it. “Does this design actually work?” is a practical question. It asks us to step out of the drawing set and into the journey. It asks us to consider how a person will find the entrance, identify the lift, locate the amenity, recognise a hazard, understand a decision point, or move safely through a public space. The question is simple, but it can be confronting because it exposes the difference between compliance as a minimum requirement and accessibility as a lived outcome. From your perspective, where does compliance fall short when it comes to real usability? Compliance is essential, but it is not always enough. Standards and codes provide a necessary baseline. They help create consistency and define minimum expectations. The challenge is that real usability depends on how those requirements are interpreted, integrated, installed and maintained. A compliant element can still fail if it is placed in the wrong context, if the luminance contrast is poor, if the surface is slippery, if signage is positioned where it cannot be found, if lighting is inadequate, or if the product wears down over time. Compliance can tell us what should be provided. However, real usability asks whether the person can actually perceive it, understand it and use it safely in that environment. You’ve highlighted situations where orientation and mobility features are reduced through performance-based decisions. What impact does that have on people who rely on them? When orientation and mobility features are reduced, the person using the environment often loses certainty about their surroundings. That can mean losing the ability to identify a hazard, follow a path, locate a decision point, understand a change in direction, or move independently through a space. For someone with low vision or blindness, those features are not decorative. They are part of the building's information system, just as a light switch is part of the energy system of a premises. When those cues are removed, reduced or diluted through a performance-based decision, the effect may not be obvious to everyone. But for the person who relies on them, it can create hesitation, confusion, increased risk and sometimes the decision not to make the journey at all. This is why I believe that these decisions need to be made with great care, with specialist input and with a clear understanding of the real-world consequences. You’ve spoken about the role of the entire supply chain, from design through to maintenance. Where do you most commonly see breakdowns? Breakdowns often occur between stages and an absence or unwillingness to be transparent. The architect may have a clear design intent. The access consultant may provide good advice. The specification may nominate appropriate products. But then the project moves into tender, procurement, substitution, installation, handover and maintenance. That is where small decisions can change the outcome. A product may be substituted without understanding its performance. An installer may not follow manufacturer instructions. A surface may change after the contrast assessment. Maintenance teams may not know what needs to be inspected or preserved. Over time, the original accessibility intent can drift. The issue is not usually that people do not care. I often view that responsibility is fragmented. Everyone holds a part of the process, but no one clearly carries the outcome through the project's full life. I can call this the ‘pass-the-parcel’ problem. It becomes the next person's problem to unwrap and then pass on to the next person at staebl.com/resources. When accessibility features like Braille Tactile Signs, TGSIs or other wayfinding elements fail, is it usually a product issue or a lack of understanding across the project team? It can be either, but very often it is a lack of understanding across the project team. Who the orientation or mobility device is for and why it must be a certain way, location, and position. A poor-quality product can absolutely create problems, but even a good product can fail if it is selected for the wrong environment, installed incorrectly, placed without considering the journey, or not maintained. Braille Tactile Signs, TGSIs and wayfinding elements need to be understood as functional accessibility infrastructure and are an essential part of a built environment's non-discriminatory ecosystem. They are there to communicate information, support orientation and assist safe movement. If the design or construction team sees them as a late-stage compliance item, rather than part of the design system, the risk of failure increases. The best outcomes occur when product quality, design intent, installation knowledge, and maintenance responsibility align, are documented, and communicated. In your observations, inconsistency across elements like BTS, stair nosing, contrast or maintenance is a recurring issue. Why is consistency so critical? Consistency is critical because people build trust through repeated cues. When stair nosing contrast is consistent, tactile indicators are placed predictably, signage is located where people expect it, and maintenance preserves those features, the environment becomes easier to read for all people, especially for those living with disability. For people with low vision, consistency reduces cognitive load. It helps them understand where they are, where they are going, and where risk may be present. Inconsistent contrast, missing tactile cues or poorly maintained features can break that trust very quickly. Good accessibility is not only about providing individual elements, but it is also about creating a reliable pattern of information across the whole journey. What risks are introduced when poor-quality accessibility products are specified, installed or maintained poorly over time? Poor-quality accessibility products can introduce physical, legal, financial, and reputational risks for custodians who inherit mobility and orientation products. These negative consequences are immaterial when compared with the non-use of the built environment by the people that they were designed to enable. If a product wears quickly, loses contrast, becomes slippery, lifts from the surface, corrodes, breaks, fades or becomes hard to read, it can reduce safety and independence. If it is installed poorly, it may not perform as intended from day one. If it is not maintained, the building owner or custodian may inherit a risk they do not fully understand or know how to handle. There is also a trust issue. People rely on accessibility features to make decisions. If those features are unreliable, people may lose confidence in the environment and in the organisations responsible for it. Upfront cost is only one part of the decision. The more important question is whether the product will continue to perform throughout the life of the building and can be recovered and reused at the end of its required life. Where do Braille Tactile Signs fit within wayfinding, and what needs to be considered to ensure they support safe and independent navigation over time? Braille tactile signs are an important part of a broader wayfinding and static messaging system. They help people confirm locations, identify rooms, amenities, exits, lifts and other key destinations. They also support independence by providing information at the point where a person needs to make a decision. To work well, they need to be considered as part of the full journey. Placement, height, location, consistency, readability, luminance contrast, tactile clarity, durability and maintenance. These features and purposes all matter equally and are interdependent. It is also important that signs remain accurate over time. Buildings change. Tenancies change. Room uses change. If the signage is not updated or maintained, the information system becomes unreliable. This is why I believe we must have and maintain a relationship with the custodian. I think it's easy for Braille tactile signs to be treated as mere decoration or a compliance label. They’re not. They are a communication tool, and for many people, they are a vital part of navigating with confidence. You’ve said accessibility is central to sustainability. How should those two ideas work together in practice? Accessibility and sustainability should work together because both are about long-term responsibility. For example, imagine Braille signs recovered and resold as refurbished signage at a reduced price compared to new signs. I believe that a sustainable building should not only use better materials or reduce waste, but also continue to serve people well over time. If a space excludes people, limits independence or requires constant replacement because products fail, then the outcome is not truly sustainable. Again, maintaining a relationship with the custodian of the built environment provides an opportunity to serve a niche building requirement and to build brand trust. In practice, this means selecting products that are durable, repairable, traceable and appropriate for their environment. It means designing with maintenance in mind. It means reducing unnecessary waste while also protecting accessibility performance. It also means asking who is responsible for the product after installation, not just who supplied it. For me, sustainability is not separate from human use. A product or building system should support people, last longer, be properly maintained, and have a responsible end-of-life pathway. Can a space be considered inclusive or sustainable if it limits independence for some users? I do not believe it can. If a space in a premises limits independence, it asks some people to carry a burden others do not have to. That might be extra effort, extra risk, extra uncertainty, or the need to rely on someone else for assistance. A space may use sustainable materials and still fail to be an inclusive environment. It may meet a minimum requirement and still be difficult to use. True sustainability should include social sustainability. It should support people across ability, age, mobility and sensory needs. A space that works well for more people, for longer, with less waste and less risk is a much stronger sustainability outcome. When design gets it right, what stands out to you? When design gets it right, it often feels calm. The journey makes sense. The cues are clear. The information arrives at the right time. The products are well integrated. There is contrast where needed, tactile information where useful, signage where it can be found, and maintenance that protects the original intent. Good accessible design does not need to shout. It gives people confidence. It allows someone to move through a space with less hesitation and more independence. The best outcomes feel considered from beginning to end. What’s one assumption about accessibility that you think needs to be challenged? One assumption that needs to be challenged is that accessibility is a specialist add-on at the end of a project. Accessibility should not be checked after the real design decisions have already been made. It should be part of the project from the beginning, just like structure, fire safety, sustainability and services. Another assumption is that compliance alone guarantees usability. Compliance matters deeply, but it needs to be supported by good design judgement, product knowledge, installation quality and ongoing maintenance. What would you like architects, designers and builders to better understand about creating environments that truly work? I would like them to understand that accessibility outcomes are carried by many hands. The architect may set the intent, but the builder, subcontractor, supplier, installer, certifier, facility manager and asset owner all influence whether that intent survives. Every decision matters. I would also like them to understand with empathy that people use environments in real conditions, not ideal ones. Surfaces get wet. Lighting changes. Products wear. Buildings are altered. Maintenance is delayed. People arrive tired, injured, anxious, ageing, distracted or unfamiliar with the space. Creating built environments that truly work means designing for that reality. It means asking better questions earlier and protecting the outcome for longer. What does it mean for a space to be fit for purpose from your perspective? A space is fit for purpose when it supports the people who need to use it safely, confidently and with dignity. That includes the building's intended function and the journey through it. Can people find the entrance? Can they identify hazards? Can they locate amenities? Can they read the information provided? Can they move through the space without unnecessary confusion or risk? Fit for purpose is not just about opening day. It is about whether the space continues to perform after handover, after maintenance cycles, after product wear, and after the building has settled into everyday use. There are many accessibility products available on the market today. What’s your opinion on balancing upfront cost with long-term value and performance? Upfront costs are important, but they should not be the only measure. The lowest-cost product can become costly if it fails early, needs replacement, creates risk, causes rework, or undermines accessibility outcomes. Long-term value comes from performance, durability, compliance support, installation quality, maintenance, traceability and the confidence that the product will continue doing its job. For accessibility products, the real value is not just the object. It is the outcome it protects. A good product should help the project team reduce risk, support the user, preserve design intent and provide confidence to the asset owner over time. What advice would you give to architects, designers, specifiers or purchasers when selecting the best Braille Tactile Sign solution for their project or brand? My advice would be to select the sign as part of the wayfinding system rather than as an isolated item. Consider who will use it, where they will approach from, how they will locate it, what information they need at that point, and how the sign will perform over time. Look at tactile clarity, Braille quality, luminance contrast, durability, fixing method, cleaning, maintenance and consistency across the whole project. I would also encourage specifiers and purchasers to ask suppliers better questions. What standards does the product support? How is quality verified? How should it be installed? What happens if the building changes? Can the sign be maintained or updated? What support is available after supply? A good Braille Tactile Sign should reflect the project’s brand and design language, but it must first serve the person relying on it. The best solution is one that brings together clarity, dignity, durability and trust.
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Accessibility in Action - In the Driver's Seat 2026
Supporting Community Through Partnership at the Lions Australia In the Driver's Seat Event at Sandown Raceway 2026. What would it feel like to get behind the wheel if you’ve never had the chance before? What would that experience be like for a blind person? For many people who are blind or have low vision, that opportunity can feel almost unimaginable. And for those with sight, it's often just as difficult to imagine how a blind person could safely experience driving. Celebrating its 28th year, the Lions Australia In the Driver's Seat event has been creating exactly that opportunity for people who are blind or have low vision. Held at Sandown Raceway, the event provides a safe, controlled environment where participants experience the freedom and excitement of driving in dual-control driving school vehicles, with qualified driving instructors and dedicated volunteers ensuring every drive is carefully supervised and safe. Braille Tactile Signs Aust. was proud to once again support this remarkable event as an Event Sponsor. This year, we also had the privilege of expanding our Tactile Sports Diagrams by creating a custom tactile diagram of the Sandown Raceway circuit, giving participants the opportunity to explore the track through touch before they drove. Many shared that feeling the circuit beforehand helped them build a mental picture of the layout, creating confidence before getting behind the wheel. After their drive, participants returned to the tactile diagram to relive the experience, connecting each corner and straight with the exhilaration they had just experienced on the track. It was a powerful reminder that accessibility is about far more than helping people find their way. It's about creating opportunities to participate, understand and experience the world with greater confidence, fun and engagement. At Braille Tactile Signs Aust., we believe the strongest outcomes come from listening, learning and working alongside the communities we support. Through partnerships like In the Driver's Seat, we continue to see firsthand how thoughtful, accessible design can make meaningful experiences more inclusive for everyone. Congratulations to Lions Australia, the volunteers, driving instructors and fellow Event Sponsors for continuing to make this incredible day possible. It is a privilege to be part of this event that creates such lasting memories and meaningful opportunities, not only for the VIP drivers, but their families, friends and all involved. Whether supporting a community event, sporting venue, visitor attraction or public space, tactile diagrams and maps help people build a mental picture of their surroundings through touch, creating greater confidence, independence and richer experiences. Proudly partnering with Blind Sports & Recreation Victoria, we're helping make sport more accessible through our exclusive range of tactile sports diagrams. We were proud to work alongside the Lions Australia to evolve the In the Driver's Seat brandmark into a more accessible design solution, strengthening a visual identity centred on Driving Possibilities. Empowering People. Events like the Lion's In the Driver's Seat are only possible through the dedication of volunteers, instructors, community organisations and generous event sponsors who share a commitment to creating more inclusive experiences. Braille Tactile Signs Aust. is proud to stand alongside Lions Australia, Vision Australia, Mobil, Sandown Raceway, Motorsport Australia and Melbourne Racing Club, whose ongoing support helps make this remarkable day possible each year. Creating More Inclusive Experiences If you're planning a project where accessibility matters, we'd love to help you with your inclusive wayfinding and signage needs. Ask About Our Tactile Sports Diagrams
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Australian Made, Built For Impact: Why Local Manufacturing Matters More Than Ever
Australian Made is often associated with origin. Where something is produced. Where it comes from. At BTS Aust., it represents something deeper. It reflects how something is made, who it supports, and the outcomes it delivers long after installation. As a proud Australian Made and Owned business since 2002, our commitment to local manufacturing has shaped not only how we operate, but the role we play in creating accessible environments across Australia.
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Voices With Vision - In Conversation With Chris Edwards
How do people who are blind navigate unfamiliar buildings? Chris Edwards, General Manager at Vision Australia, shares his experience in our latest Voices With Vision interview. “Braille remains an essential part of a blind person’s life. There are things you can do in Braille that remain challenging to do with technology,” he explains. From Braille labels on everyday items to Braille Tactile Signs in buildings, Chris discusses how thoughtful wayfinding design empowers independence, and why accessible environments need to go beyond compliance.
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Price Vs Value: Why Industry Leaders Don’t Compromise On Braille Tactile Signage
Across the built environment, the cheapest option can quickly become the most expensive. Project teams responsible for delivering compliant environments understand this well. A low quote may save money upfront, but the real cost often appears later through delays, rework or compliance issues. Experienced professionals don’t choose Braille Tactile Signs based on price alone. They choose partners who deliver quality, reliability and long-term compliance from the outset. Because when it comes to Braille Tactile Signs, quality isn’t optional. It’s compliance. It’s durability. It’s independence. And it reflects the reputation of everyone involved in the project. The wrong signage choice can result in: • Failed compliance inspections • Signs that fade, peel or break • Costly replacement after installation • Unnecessary project delays Saving a few dollars upfront can quickly become far more expensive later. At BTS Aust., our philosophy is simple: ✅ Specify once. ✅ Design once. ✅ Purchase once. ✅ Install once. When Braille Tactile Signs are addressed correctly from the outset, projects run more smoothly, compliance risks are reduced, and project teams can move confidently toward final handover. So why do leading projects choose BTS Aust.? Because quality Braille Tactile Signs come from the right expertise, the right materials, and controlled manufacturing processes that ensure accuracy, durability and long-term compliance in built environments. BTS Aust. brings together more than 50 years of signage expertise with specialist knowledge in AS & NCC compliant Braille Tactile Signs. Manufacturing locally in Victoria provides stronger quality oversight, dependable supply, and confidence in the finished outcome. BTS Aust. supports projects with: • Compliant Braille Tactile Signs • Custom and bespoke architectural sign solutions • Wayfinding and design consultancy • CPD education for industry professionals This work is supported by three exclusive technologies developed to enhance durability, compliance and architectural integration: CSE_TechContinuous Surface Encapsulated Polycarbonate ADA_TechContinuous Surface Braille with Embedded ADA Tactile MLP_TechAdvanced Multi-Layer Print Technology For project teams, this means signage designed to perform in demanding environments while preserving design intent and supporting statutory compliance. For the community, it contributes to clearer wayfinding and greater independence; including for people who are blind or have low vision. That’s why leading organisations across Australia choose BTS Aust. We’re proud to be recognised as the Gold Standard in Braille Tactile Signs. ✅ Precision manufactured. ✅ Designed for durability. ✅ Built for compliance. Because when a project is complete, accessible signage should reflect the same standard of quality as the rest of the built environment. Choose Quality. Choose Certainty. Choose BTS Aust. Ready to Lead the Way? Contact our Client Relations Team on 1800 787 287 or Sales@BrailleTactileSigns.com.au to experience the BTS Aust. Gold Standard difference. Above: Braille Tactile Signs on Visy Recycling Stations Above: Inclusive Bus Stop Signs for Transport NSW Above: Braille Tactile Sign for Commonwealth Bank of Australia (CBA). Above: Words from Craig, Product Manager Pacific at ASSA ABLOY, with images illustrating the transition from signage that failed and became a safety and compliance concern, to a trusted, compliant solution designed for long-term performance and brand confidence - a clear example of cost versus value. Read more about our Assa Abloy Case Study here. Above: Transport for NSW Metro Train Station, with Gold Standard BTS, to match their state of the art design and build Want to Learn More? BTS Aust. also delivers a CPD education session “Specifying With Confidence”, supporting architects, designers and industry professionals to understand compliant Braille Tactile Signs and effective wayfinding design. If you’re interested in hosting a CPD session for your team, please get in touch on 1800 787 287 or Sales@BrailleTactileSigns.com.au
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Celebrating Tilly Aston: A Legacy Of Braille, Advocacy And Independence
This International Women’s Day we celebrate a remarkable Australian woman, Tilly Aston. Through her advocacy, people who were blind gained greater access to education, voting rights, and information. More than a century later, her work still shapes the way we think about accessibility. At Braille Tactile Signs Aust., we carry that legacy forward by contributing to built environments that empower confident, independent navigation for people who are blind or have low vision.
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ASSA ABLOY Entrance Systems & Braille Tactile Signs Aust.
Before partnering with BTS Aust., ASSA ABLOY faced ongoing issues with their Braille and Tactile Signage. By choosing BTS Aust. as a trusted partner, ASSA ABLOY has not only solved long-standing product and compliance challenges but has also strengthened their brand’s reputation for excellence in accessibility, safety and inclusion. The results speak for themselves: dependable supply, compliant and enduring signage, and a trusted system that reduces operational risk and ensures a safe, independent experience for all end users, particularly those who are blind or have low vision.
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Leading the Way in Event Accessibility
BTS Aust. collaborated closely with Vision Australia’s team to design and deliver a tailored Wayfinding Package, ensuring participants and visitors could navigate the Santa Fun Run Festival Village and Activity Zones with confidence.
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Accessible Wayfinding: Custom Handrail Braille Indicators
Braille Tactile Handrail Indicators A recent custom installation from the BTS Aust. team, designed to support people who are blind or have low vision as they move through stairs, ramps and level changes.
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World Sight Day 2025 | Braille Tactile Signs Aust.
World Sight Day 2025 highlights the importance of eye health, accessibility and inclusive design in the built environment. Our Breakfast Forum brought together industry leaders and lived-experience voices to discuss vision impairment, Braille literacy, universal design and the role of compliant Braille Tactile Signs in supporting safe, confident and independent navigation.
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More Than Compliance: The Gold Standard in Wayfinding Signs
At Braille Tactile Signs Aust., we don’t just meet compliance standards, we exceed them. Our products and services are designed to set the benchmark for quality, durability, and user empowerment. In a world full of quick fixes and ‘cheap’ options, we represent something different; the unmatched Gold Standard in Wayfinding Braille Tactile Signs. Over 50 Years of Knowledge and Expertise With a background of over five decades of experience in wayfinding, architectural and corporate signs, BTS Aust. has been shaping the future of accessible wayfinding since 2002. Proudly the first Australian company to develop compliant Braille Tactile Signs, we set the standard, with unmatched performance still today! Our passion for inclusive design continues leading the way today, supporting our clients so they can lead by example. Proudly Australian Made and Owned As an Australian Made and Owned father-daughter family business, we’re proud to support local manufacturing and local jobs. Our entire production process is based under-the-one-roof in Melbourne Victora, ensuring second to none quality, efficient turnaround times and responsive customer service with no compromises. We partner with trusted local suppliers, ensuring supply chain reliability. Three Unique Product Technologies Tried and Tested for Nearly 25 Years Our BTS solutions are founded and built on innovation and trusted performance. Our three exclusive BTS Technologies are designed to meet a broad range of needs across different sectors, ensuring a product option for you to supply with confidence: CSE_TechContinuous Surface Encapsulated Polycarbonate Braille Tactile Membrane CSE_Tech is Australia’s original Braille Tactile Sign technology. Developed nearly 25 years ago and still unmatched in performance. This continuous surface solution features seamlessly integrated Braille and tactile elements, and encapsulated colours beneath a durable polycarbonate membrane. With no add-ons or exposed layers, the face remains smooth to touch, hygienic, and resistant to wear. Even if scratched, the integrity of the sign is preserved. CSE_Tech is ideal for high-traffic, public, or clinical environments, offering exceptional durability, cleanability, and long-term reliability – proven across decades of use. Built for both indoor and outdoor use, CSE_Tech is resistant to fire, vandalism, UV, bacteria and graffiti. It is also the most cost-effective solution for large volumes of the same sign type, making it a smart choice for major facilities and multi-site projects. ADA_TechContinuous Surface Braille with Embedded ADA Tactile ADA_Tech is our second-generation Braille Tactile Sign technology, developed over 15 years ago to meet the demand for enhanced durability and design flexibility. It features precision-embedded ADA tactile graphics with continuous surface Braille, offering exceptional clarity and resilience. Available in aluminium and polycarbonate with smudge-resistant finishes, it’s ideal for public, commercial, and healthcare environments. ADA_Tech is best suited to small- to mid-quantity runs and excels in complex layouts such as tactile maps; where accuracy, performance, and longevity are critical. MLP_TechMulti Layer Print Technology with Enhanced Variants MLP_Tech is our newest and most versatile Braille Tactile Sign technology, offering exceptional flexibility for small batches and complex tactile maps. It supports a wide range of substrates, including aluminium, polycarbonate, acrylic and laminates; with extensive customisation options. Continuous surface Braille and encapsulated colours are available for enhanced variants, making it suitable for both indoor and outdoor applications. Unlike other printed signs prone to failure, MLP_Tech is the result of years of dedicated research and refinement beyond standard factory settings, ensuring the quality and durability our brand is known for. We are proud to continue setting the Gold Standard, now in printed Braille Tactile Signs. Efficient Production, Local Advantage Thanks to our local production facility, we offer overnight samples, custom prototypes, and fast lead times helping you move your project forward with confidence. Our process is streamlined, dependable, and designed for your project deadlines; big or small!. Not to mention, our friendly on-the-ground local Client Relations team, who are available to assist you at any stage of your project, offering expert guidance and support when you need it. Not all Braille and Tactile Signs are Created Equal Just because a sign has raised elements, it doesn’t mean it complies with design or durability requirements. Some signs may look the part but fall short in performance, compliance, and ultimately safety. At BTS Aust., we don’t just build signs, we help you navigate the complex world of accessibility and compliance. With decades of experience designing for inclusivity, we not only understand the statutory sign requirements, we are guided by them. Our team collaborates with all facets of the industry, including architects, designers, builders, and access consultants to ensure our BTS are not only compliant with AS 1428.1 and NCC codes, but are also practical, legible, and reliable for end users. When you partner with us, you're backed by Australia’s most trusted and experienced team in accessible wayfinding products & services and Australia’s leading warranty to back these products up. Don’t be fooled by cheap imports or low-grade local options. Many signs in the market today are manufactured with poor materials and substandard methods, with a gross lack of knowledge, understanding and care. At a glance, they may appear suitable or compliant, but looks can be deceiving. Risks of Choosing the Cheap Option: You get what you pay for Over promise and under deliver Non-compliant designs Non-compliant products Lack of knowledge and support, misleading advice Layers peeling or fall apart with basic cleaning products Tactile and Braille elements detaching Braille that’s flat, unreadable, or incorrect Materials that fade or corrode Unreliable products create DDA & Safety concerns Costly replacements, repairs and compliance breaches Safety & DDA concerns Brand and company reputation impacted These issues don’t just hurt budgets, they put reputations and compliance at risk. Specifiers and decision-makers who unknowingly select substandard products risk more than just a non-compliant building. They risk future rectification costs, project delays, and reputational damage. Choosing trusted, proven products from BTS Aust. safeguards stakeholders; including the end user but also your professional standing. BTS Aust. and our clients recognise the value of investing in quality accessible wayfinding signs up front saves time, cost and frustration later. We design and produce our signs to deliver long-term value and function in the real world. When you invest in quality from the outset, you avoid costly replacements, future compliance issues, and the frustration of premature product failure. Our signs are built to perform long after installation, saving you time, money, and future headaches, ultimately supporting independence for the end user... now that’s a good sign! Wayfinding Services that Empower Outcomes We’re more than just a manufacturer; our expert team works closely with corporates, advocates, architects, designers, consultants, engineers, builders and businesses to help create the best outcomes for inclusive, intuitive spaces. Our services include: Wayfinding and Design Consulting Floorplan and Compliance Reviews Prototyping and LVR Testing Certifications and Expert Support Throughout Your Project With BTS Aust., you’re backed by an experienced team who helps you navigate your requirements, with confidence; delivering you the best outcome, all while keeping the user experience at the forefront. High-Performance Products that Define Accessible Design We’re more than just a supplier; our products are the result of decades of innovation, testing, and refinement. Designed to meet the highest standards of performance and compliance, our solutions support inclusive, intuitive environments across a wide range of applications. Our Product Offering includes: Braille Tactile Signs: Amenity, Directional and more Braille Strips, Labels and Business Cards Handrail Buttons and Indicators Audio Signage and Auslan Braille Education Range Tactile Maps, Plaques and Awards Photoluminescent, Safety and Exit Signs TGSI’s: Tactile Ground Surface Indicators Swell Form Tactile Paper Products Reception and Corporate Signage Statutory and Flat Signage Fire Safety Signs Custom Solutions for High-Traffic, Healthcare, Education and Public Environments Join Leading Brands Who Rely on BTS Aust. We are proud to be trusted by leading names across advocates, government, healthcare, transport, education, retail, and public infrastructure. These sectors turn to BTS Aust. because they know we deliver on, compliance, functionality and long-term performance. At Braille Tactile Signs Aust., we are leading the way, so our clients can lead by example. Why Choose BTS Aust.? Australian-Made and Owned Father-Daughter Family Business Australia’s Largest Standard Range of Off-the-Shelf Braille and Tactile Signs Ready-to-go Fully Compliant Statutory Signage (AS & NCC Compliant) ISO 9001 Compliant EcoVadis Silver Rating (Top 15% Globally for Sustainability) 3 Exclusive, Field-Tested Product Technologies Driving Responsible Growth Through Social, Corporate, and Environmental Governance Up to 10-Year Warranty Across Our Exclusive Product Technologies Over 50 Years Industry Knowledge Approaching 25 Years Specialising in BTS Fast, Reliable Lead Times Knowledgeable & Responsive Support Customisation and Compliance Expertise Proven Performance Across Projects and Sectors Specify Once: Trusted, Resilient, No Costly Replacements Choosing BTS Aust. means choosing more than compliance; it means choosing the Gold Standard in statutory signs and accessible wayfinding. Our Braille Tactile Signs are built to outperform, designed for functionality, and trusted by those who rely on them most. The products and services we provide are backed by our values: integrity, care, and a deep responsibility to those who rely on our products to move through the world. We’re not just meeting compliance, we’re designing with conscience, and delivering with purpose, maintaining the Gold Standard. “At Braille Tactile Signs Aust., we don’t just meet standards, we set them. For most people who buy BTS, it’s a tick for compliance. For people who use them, it’s their independence. For the team at BTS Aust., it’s about ensuring both.” Claudia & Roland Gatt and the BTS Aust.Team That’s the BTS Aust. Gold Standard, where compliance, care, and impact come together. Ready to Lead the Way? Contact our Client Relations Team today and experience the BTS Aust. Gold Standard difference.
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