ASSA ABLOY Entrance Systems & Braille Tactile Signs Aust.

At Braille Tactile Signs Aust. (BTS Aust.), we believe that true accessibility starts with leadership, not just innovation, but in accountability, compliance, and care. Our mission is to continue leading the way in universal and inclusive design so that our clients can lead by example, confidently delivering safe, accessible environments for everyone, with a focus on including people who are blind or have low vision.

ASSA ABLOY Entrance Systems, a global leader in access solutions, turned to BTS Aust. after facing ongoing challenges in the Braille and Tactile Signage space. Independent reviews and Access Consultant feedback, reaffirmed what ASSA ABLOY suspected; that previous suppliers were falling short, and that a trusted, expert solution was needed. 

ASSA ABLOY needed more than just compliant signage; they needed a trusted partner who could help them deliver on their commitment to quality, safety, and inclusion. Through our decade-long collaboration, we’ve worked together to raise the bar for accessible and universal design in Australia, and globally.

This Braille Tactile Signs Aust. Case Study shares that journey, the challenges, the breakthroughs, and the shared purpose that drives us forward.

About Assa Abloy

ASSA ABLOY have been solving access needs for over 30 years in 70 different countries, for people from all walks of life, including those who are blind or have low vision.

ASSA ABLOY products speak to quality and longevity, often being utilised in high-traffic, high-stress areas, where reliability and safety are paramount. Their products are setting the standard the market.

The Challenge

ASSA ABLOY Navigating the Braille and Tactile Signage Landscape.

Before partnering with BTS Aust., ASSA ABLOY faced ongoing issues with their Braille and Tactile Signage.

ASSA ABLOY had been procuring Braille and Tactile Signs from multiple suppliers, facing ongoing issues. Nothing upheld the company's high standards and requirements for compliance, durability, functionality and accessibility, resulting in considerable and ongoing repercussions:

• Durability Issues: Braille, Tactile or flat components would degrade or detach, making signs unusable.

• Compliance Failure: Ill-informed product designs, as well as product failures, resulted in non-compliant signage and amenities.

• Safety Risks: As a result of their illegible signage, through both sight and touch, safety issues arose.

• Continuous Expenses: To prevent ongoing safety and manage compliance issues, ASSA ABLOY face the ongoing challenge of replacing defective signs, imposing continuous financial burden on their operations, through management, logistics and product placement.

• Erosion of Trust: ASSA ABLOY relied on suppliers who guaranteed their products met compliance standards and durability requirements, only to encounter repeated failures; diminishing confidence in those companies.

• Brand Reputation: The impact from these compliance and durability issues, had a negative impact on the Brand’s reputation.

ASSA Abloy Product Testing

With safety, compliance, and functionality at the forefront, ASSA ABLOY engaged with independent international assessors to conduct durability testing of various products.

This initiative aimed to strengthen its procurement protocol, ensuring that ASSA ABLOY only sourced the highest- quality manufacturers within the Braille and Tactile Sign sector.

What was the outcome?

Only one Braille and Tactile Sign product withstood the durability testing criteria, meeting ASSA ABLOY requirements: The Braille Tactile Signs Aust. Continuous Surface Encapsulated Technology (CSE_Tech).

The BTS Aust. Solution

BTS Aust. became a trusted partner by addressing every challenge head-on with a tailored, expert-led approach.

1. Custom-Engineered Solutions

Designed specifically for ASSA ABLOY’s product suite, BTS Aust. signage integrates flawlessly with their complex electromechanical locking systems while remaining accessible, legible, and aesthetically aligned.

2. Industry-Leading Durability

BTS Aust.’s proprietary Continuous Surface Encapsulated Technology (CSE_Tech) is the most durable solution available, backed by a 10-year warranty. Signs are built to withstand constant use in harsh environments.

3. Design Compliance Expertise

Braille and Tactile Signs can be a complicated space. As the original Australian specialists in Braille Tactile Signs, BTS Aust. applies a specific set of skills and a deep knowledge of the Australian Standards and National Construction Code into their solutions. Designs are reviewed for accuracy, legibility, and compliance before production.

4. Quality Control Assurance

From one-off orders to large-scale rollouts, BTS Aust. applies a rigorous Quality Control process to ensure consistency across their products and services.

5. Seamless Order Management

ASSA ABLOY operates at a high volume. Their clients rely heavily on their products and services and anticipate no delays in the delivery. BTS Aust.’s team understands the urgency of project timelines. Orders are tracked from concept to delivery, with stock kept on hand; ensuring consistent communication and dependable outcomes.

The Results: A Partnership Built on Trust & Excellence

Thanks to this long-term collaboration with Braille Tactile Signs Aust., ASSA ABLOY now has:

• Full confidence in the compliance, durability, and performance of their Braille and Tactile Signs;
• A reliable, expert supplier that meets every order, regardless of scale;
• Reduced operational risk, safety concerns, and financial waste;
• A partner that supports and elevates their commitment to accessibility and user safety;
• A partner that values their brand and reputation.

Conclusion: A Trusted Outcome, The Gold Standard

The partnership between Braille Tactile Signs Aust. and ASSA ABLOY is more than a successful procurement story; it’s a testament to what happens when accountability, expertise, and shared purpose come together.

By choosing BTS Aust. as a trusted partner, ASSA ABLOY has not only solved long-standing product and compliance challenges but has also strengthened their brand’s reputation for excellence in accessibility, safety and inclusion. The results speak for themselves: dependable supply, compliant and enduring signage, and a trusted system that reduces operational risk and ensures a safe, independent experience for all end users, particularly those who are blind or have low vision.

End users can now navigate built environments with greater confidence, thanks to Braille Tactile Signs that are consistent, legible, and built to last. This outcome reflects the deeper mission both companies share; creating inclusive and functional spaces where people can navigate with confidence.

Ultimately, the collaboration has delivered more than a product; it has delivered peace of mind, operational certainty, and a standard of accessibility leadership that others can aspire to.

Leading the way in setting and maintaining the Gold Standard, so that together we can lead by example.

“Thanks to BTS Aust., we no longer worry about signage failure, delivery delays, or compliance risks. Their product has proven itself time and again in tough, high-traffic environments. It’s clear why they come so highly recommended by other industry leaders and access consultants. They’ve earned our trust and continue to deliver at every level.” 

Craig, ASSA ABLOY Entrance Systems

 

Ready to Lead the Way?

Contact our Client Relations Team today and experience the BTS Aust. Gold Standard difference.